When new tenants are moving into your rental property, do you make them feel welcome? Little things really do go a long way in making a good impression on tenants. After they have signed the lease, the basic need for every tenant is that their landlord is responsive to maintenance calls. But it takes time to build that trust, so what can you do initially to make a good impression?
Starting off on the right foot, will create goodwill on both sides, tenants are very aware that this is a business for you, so they want to feel that they, as customers, are appreciated. When they feel appreciated they will care for your property like it was their own. So what are some things that you can do?
Leave a ‘welcome pack’
Give them a few snacks, a list of local takeaways (maybe a voucher), a list of your preferred service providers in the area such as babysitters or dry cleaners. This will be appreciated, especially if they are new to the area. Also include information on when rubbish/recycling day is and what bins you use for what type of rubbish. Give them a list of any phones numbers they may need including yours. And leave a copy of the local phone book and latest newspaper ready for them.
Be friendly and helpful
When you develop a rapport with your tenants you are setting yourself up for a successful long-term relationship. Spend time getting to know them, find out if they have kids and what their interests are. The when you see them again, find out how the kids are getting on at school, or if they have been training for their next marathon. They will love that you are genuinely interested in them and their lives.
Let them know your availability
It always helps to be accessible. I don’t mean they should be able to call you 24 hours a day but being available and returning their calls promptly will build trust. Once they have been there a few weeks, ask them how things are going, are they settling in OK and is there anything you can help them with. Be approachable and friendly and let them know you are there to help them. If you are going to be away, let them know who to get in touch with in your absence.
What other things can you do to make your tenants feel welcome and get your long-term relationship off of the right foot?