The Victorian Tenancy Agreement states:
If a tenant or resident requests urgent repairs, the landlord or owner must respond immediately.
Urgent repairs are:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase.
Visit Consumer Affairs Victoria for more information on urgent repairs.
For non-urgent repairs, you must notify the landlord or owner in writing, advising them what needs to be repaired and giving them 14 days to carry out the repairs.
- Tenants should use Notice to Landlord of Rented Premises (PDF, 2.3MB).
- Rooming house residents should use Notice to Owner of Rooming House (PDF, 1.7MB).
- Caravan park residents should use Notice to Owner of Caravan or Caravan Park (PDF, 2.3MB).
Once a landlord or owner receives a notice that repairs need to be done, they have 14 days to carry them out.
If they do not carry out the repairs within that time, you may send Consumer Affairs Victoria a copy of the written notice with a letter requesting a Consumer Affairs Victoria inspector to visit the property and fill out a report.
You have 60 days from when you receive a copy of the report to apply to the Victorian Civil and Administrative Tribunal (VCAT) for a repair order if the repairs have still not been carried out by the landlord or owner.
You must continue to pay rent or hiring charges even if the landlord or owner has not arranged for the repairs. However, if the matter has already been heard by VCAT, you may apply for the rent to be paid into VCAT’s Rent Special Account while the matter is sorted out.